FAQ

    General

    At Sagarathome, what sets us apart is our flavor combinations and halal sourced ingredients. We aim to offer the most appealing and fresh version of a dish, taking the work out of cooking and eating. Our meals are prepared from scratch, with the highest quality ingredients, without any preservatives, and are delivered fresh for you to enjoy. Our chefs are continuously experimenting with creating meals that are common and unique and will be adding more options to the menu soon, so please stay tuned!

    When you order a meal with us, we start the work to source, prep, cook your meals with the highest quality ingredients. The meals are then packed in insulated boxes to keep them fresh during transit and shipped nationwide to you via the major couriers to your doorstep. Simply warm up the meal thoroughly to enjoy a delicious, healthy chef-prepared meal at home!

    We ship the orders on Mondays of each week. Orders placed from Sunday through the following Monday (noon) will ship on Mondays. Please place your order before Monday (noon) to have the order shipped, and to receive it on the same week.

    Please see the “How It Works” tab for more information.

    Once you select the meals, the price will be next to your meal choices. Once you complete your selections and enter your zip code, the total amount will be shown to you in the Checkout cart along with any delivery or processing charges.

    For ‘One-Time’ orders, pay at Checkout using Apple Pay or all major credit cards: AMEX, Visa, Discover, and MasterCard.

    We ship the orders on Mondays of each week. Orders placed from Sunday through the following Monday (noon) will ship on Mondays. Please place your order before Monday (noon) to have the order shipped, and to receive it on the same week.

    See our Shipping Policy for expected delivery dates. 

    You will be supplied a Tracking number via email or SMS (if available) once the meal is shipped.  

    Sagarathome is available throughout the 48 continental United States (i.e. except for Hawaii and Alaska etc.). We ship all orders via major couriers (e.g. UPS) to your home or office.

    Please ensure packages shipped to office locations are accepted or stored appropriately within a reasonable amount of time. Sagarathome will not be responsible for meals that were not stored properly or consumed within the recommended amount of time.

    Meals should be unpacked from the shipping boxes immediately and stored in the refrigerator or freezer depending on the rate of consumption. In the rare case that the food goes bad during transit, please let us know within twelve (12) hours through email at: info@sagarathome.com.

    Shipping

    We ship the orders on Mondays of each week. Orders placed from Sunday through the following Monday (noon) will ship on Mondays. Please place your order before Monday (noon) to have the order shipped, and to receive it on the same week.

    See our Shipping Policy for expected delivery dates. 

    You will be supplied a Tracking number via email or SMS (if available) once the meal is shipped.  

    Meals will be delivered to you via major couriers (e.g. UPS) within insulated boxes that keep the meals fresh and safe from damage. Depending on the courier used, a tracking number will be emailed to you with shipping details.

    No, orders shipped through major couriers do not require a signature. The insulated shipping boxes will keep your meals cools for some time after delivery, but we recommend placing them in the refrigerator after it arrives as soon as possible.

    However, if there are any issues with delivery for reasons out of our control (i.e. inaccurate address provided, issues within the shipping company, wrong drop off areas, apartment package receiving area misplacements, porch pirates etc.) we are not responsible for such shipping issues.

    We do not place an expiration date on the meals, as it is fresh prepared with a variety of ingredients and we recommend enjoying the meals as early as possible.

    The meals are expected to be stored in the fridge and consumed within a reasonable amount of time, or stored in a freezer if held for longer periods. 

    Meals should be unpacked from the shipping boxes immediately and stored in the refrigerator or freezer depending on the rate of consumption. In the rare case that the food goes bad during transit, please let us know within twelve (12) hours of receiving through email at: info@sagarathome.com.

    We hope you can enjoy the meals soon after arrival. Although the shipping packages are insulated to keep the meals fresh, we suggest to promptly remove the items from the shipping box and store them in the refrigerator or freezer.

    Storage and Packing

    Yes, the containers are high quality food-grade microwavable containers. To HEAT, simply:

    Open a thin slit in the plastic film by perforating it with a fork or kitchen knife. Place the meal in the microwave. Heat thoroughly. Remove meal from the microwave, take off the plastic film, and enjoy your delicious meal!

    Unfortunately, the meal container is not designed for the oven. However, if removed from the meal container, it can be heated up on a stovetop or oven in an appropriate vessel of your choice.

    The meals are prepared fresh on-demand and delivered to you using insulated, temperature-controlled packaging, allowing it to stay fresh while ensuring food safety and quality during shipment.

    Yes, we recommend recycling or reusing all packaging materials when possible.  Your food containers are recyclable as well.

    Nutrition

    All meals are prepared using halal sourced ingredients. Allergy disclaimer labels will be available on dishes that may contain common and known allergens (eggs, nuts/tree nuts, milk, wheat, and shellfish).

    Billing

    YES! Customer service is available to assist you with information and support seven (7) days a week from Mon thru Sun: 10 am – 6 pm EST.

    Call us at (888) 410-0154 or email us anytime at info@sagarathome.com for information.

    Since all meals are prepared fresh, we adhere to a firm production schedule.  

    However, we can make exceptions in some cases will try our best to accommodate your requests. Please call (888) 410-0154 or email us anytime at info@sagarathome.com for more information.

    Once you sign up at Sagarathome.com, you can log into your Sagarathome.com account to modify your meals, billing, and shipping information or call (888) 410-0154 or email us anytime at info@sagarathome.com. We will try our best to accommodate if the meals are not already cooked or shipped.

    For cancellations, please call customer support at call (888) 410-0154 or email us anytime at info@sagarathome.com. We will try our best to accommodate if the meals are not already cooked or shipped.